Hola BiolabsBook testing
faq

Frequent questions

Frequently asked questions

Why were the test results sent to me from the IFCOR lab email address?

From April 1, 2022, we offer PCR testing for indicated patients in cooperation with the IFCOR laboratory. The test results will therefore come to you from their email address. In the case of self-payers, we continue to analyze samples in our laboratory. In this case, the sending of the results remains unchanged.

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Do you accept benefit credit cards?

Yes, we are accepting Edenred Benefits and Benefit Plus benefit payment cards. You pay with them as conveniently as with a regular payment card.

general
What documents do I submit at the sampling point?

If you come as a self-payer be prepared to show your ID card. If you come on the basis of an e-receipt, you show your ID card and an insurace card.

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What does a negative result mean and how long does it last?

The result of the test is related to the time when the sample was taken. If you subsequently come into contact with a person who has a positive result, or if you develop clinical signs of a respiratory infection, contact your GP immediately by telephone, who will organise further healthcare provision in collaboration with the regional health station.

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What is the reliability of the RT-PCR method for the detection of SARS-CoV-2 nucleic acid?

At the present, this is currently the most reliable method of screening for COVID-19.

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What affects the quality of the result?

The quality of the result is mainly influenced by the quality of the sampling. It is not recommended to use oral hygiene products (mouthwash, toothpaste, etc.) before the collection.

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What does antigen mean?

An antigen is a molecule, a kind of marker that our body sees as foreign and is therefore able to trigger an immune response. When our immune system is exposed to microscopic invaders, it begins to defend itself by forming antibodies that neutralize these microorganisms or mark them as unwanted. These markers then seek out other immune system cells to destroy them.

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How do antigen tests work and why are they important?

Antigen testing is a quick, effective and simple test to determine if you are in the acute phase of SARS-CoV-2 infection. Tests can detect the presence of the virus within a few days of infection, usually within a week of exposure. Antigen tests can quickly catch the most infected individuals in a population and can help to significantly reduce the viral load spreading through the population.

In contrast, antibody tests must wait 2-3 weeks after exposure before the body is able to make specific antibodies to SARS-CoV-2.

PCR tests have much higher accuracy than antigen tests, but require advanced laboratory equipment and can take tens of hours to evaluate the results. In addition, PCR tests are so sensitive that they can identify small amounts of virus in a test subject before the onset of symptoms or in a situation where the person has already had the disease and the amount of virus in their body is so low that they are unable to infect others.

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Do you use antigen tests approved by the European Union?

Yes, we use NADAL antigen tests from the German company Nal von minden.

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When is the best time to have an antigen test?

Antigen testing is the appropriate method for asymptomatic patients. Antigen testing can also be effectively used as a rapid screening test for COVID-19 due to its rapid turnaround and relative accuracy. This feature is used by manufacturing companies, sports clubs and other entities that need to quickly separate infectious colleagues from others.

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After a positive antigen test, is it appropriate to perform a test for direct evidence of infection, i.e. a PCR test?

Yes, experts recommend always confirming the accuracy of the antigen test result with a PCR test.

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Ordering by phone

We recommend ordering online.

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Can I pay at the sampling point?

Yes, payment is possible online when booking the date and at the collection point by card or in cash.

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I can't pay by card

Please make sure you have enabled the online card payment option and have a sufficient payment limit. Contact your bank for the reasons why the transaction was declined. If problems persist, we recommend using a relative's card.

rezervace
How will i know the result of my covid test?

You will receive the result by text message. The certificate will be sent by email. For capacity reasons, it is not possible to print the certificates.

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Does the certificate contain a QR code?

We use an official certificate issued by the Ministry of Health, which does not contain a QR code. The certificate with the QR code can be downloaded from the ocko.uzis.cz portal.

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When do I get the results?

You will most likely receive your results on the following dates:

  • Standard PCR test within 24 hours
  • Express PCR test on the day of collection
  • Super Express PCR test within 2 hours
  • Antigen test within 2 hours

Please note that in the event of the need for a repeat test or unforeseen events, the delivery time may be extended. If you have not received your result within the above timeframe, please contact us at covid@hola-biolabs.com.

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Do you guarantee the delivery time of the results?

We guarantee the delivery time of the results according to the terms and conditions.

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What do you mean by unexpected circumstances?

Events beyond our control. They are due to force majeure (power outage, internet), or system failures, need to re-subscribe, etc.

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Do you test children?

Yes, we test children from 3 years of age.

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Does my e-ticket exist?

Send an email to covid@hola-biolabs.com with your insurance number.

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I can't find a sampling point / where can I find a sampling point?

You can find a link to the sampling point in contacts. In case of an emergency, please call +420 530 330 431.

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rezervace
Does my reservation exist if it doesn't show "booked" in the reservation system at my time after booking?

Yes, as long as you have received an email to confirm your booking. We have multiple staff at the sampling point and therefore it is possible for multiple clients to book for the same time.

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Reservation changes

You can change or cancel your reservation up to 24 hours before the testing date. To cancel your reservation, click on the link at the bottom of the message that confirmed your reservation. To change your reservation, write an email to covid@hola-biolabs.com. Refunds can take up to 10 business days.

rezervace
I got the SMS, but I didn't get the email

Please send an email to covid@hola-biolabs.com with the email you provided when you made your reservation, the date and time of your collection.

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I got the email, but I didn't get the SMS

Email covid@hola-biolabs.com, please include the email you provided when you made your reservation, the date and time of your collection.

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The link to download the certificate does not work

Email covid@hola-biolabs.com, please include the email you provided when you made your reservation, the date and time of your collection.

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When should I have a PCR test if I travel abroad?

We recommend a gap of at least 24 hours, ideally within 48 hours. If this is not possible, we recommend an express test.

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Do you issue a certificate for travel abroad?

The certificate is automatically attached to each result.

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Is this test accepted for travelling abroad?

Yes, each result comes with a certificate issued by the Ministry of Health.

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What is the language of the certificate?

The certificate for the PCR test is in Czech, English and Ukrainian. The certificate for the antigen test is in Czech and English.

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Can I download the EU certificate from ocko.uzis.cz?

Yes, you can download this certificate for both the PCR test and the antigen test.

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What are the requirements for travelling abroad?

We recommend checking with the relevant embassy or on the Ministry of Foreign Affairs website.

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I have tested positive and want to know more information (e.g. viral load):

Our laboratory does not provide a quantitative result.

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rezervace
Will I receive an invoice for payment?

We supply a simplified tax invoice with payment, which is sent electronically in the booking confirmation.

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rezervace
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I have another question

Email covid@hola-biolabs.com

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